Frequently Asked Questions

Everything you need to know about your StefanFashion experience, from shipping to style advice.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.

What is your return policy for clothing items?

We offer a 30-day return policy for all unworn garments with original tags attached. Please ensure items are free from makeup marks, perfumes, or signs of wear to qualify for a full refund.

How do I know which size will fit me best?

Each product page features a detailed 'Size & Fit' guide. We provide specific measurements for bust, waist, and hips, along with the model's height and the size they are currently wearing for comparison.

What payment methods do you accept?

StefanFashion accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. Currently, 60% of our collection is made from organic cotton or recycled polyester. We aim to reach 100% sustainable sourcing by 2026.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.